If a user forgets or loses his or her username, it is easy to reset.
Go to the login screen (https://myapp.qrimp.net/login.aspx) and click the link that says "login help".
Enter the email address the user logs in with, select "Send my username" and click Send.
The user will receive an email containing the login information and a link. When the user logs in, they will be prompted to change their password.