If a user forgets his or her password, it is easy for them to reset it. Go to the login screen (https://myapp.qrimp.net/login.aspx) and click the link that says "login help".
Enter the email address the user logs in with, select "Send a link to reset my password" and hit Send. Qrimp will send an email with a link that lets the user reset their password. For security purposes we do not send the actual password.